Phoenix Training – Sales Training, Management Training, Team Development

However External training is generally arranged outside the firm and is mostly organized by training institutes or consultants. Whichever training, it’s very essential for all staff helping in building career positioning and preparing staff for greater challenges.

Employers of labour should enable employees to pursue training and rise in a direction that they choose and are interested in, not just in company-assigned directions. Companies should support learning, in general, and not simply in support of knowledge required for the employee’s current or next anticipated job. It should be noted the key factor is keeping the worker interested, attending, engaged, motivated and retained.

For every employee to do well especially Supervisors and Managers, there is need for constant training and development. The right employee training, development and education provides big payoffs for the employer in increased productivity, knowledge, loyalty, and contribution to general growth of the firm. Generally external trainings for example provide participants with the avenue to meet new set of people in the same field and network. The meeting can give them the opportunity to compare issues and find out what is obtainable in each other’s environment. This without a doubt will introduce positive changes where necessary.


The reason why behind employee training and development cannot be overemphasized. From our discussions so far, one can easily deduce some reasons behind firms participating in training and developing their staff. We’ll summarize some of the reasons thus;

When needs arise as a result of findings in the results of performance appraisal.
As part of professional development plan.
As part of succession planning to help a worker be eligible for a planned alternation in role within the organization.
To imbibe and inculcate a brand new technology in the system.
Due to the dynamic nature of the business world and changing technologies.


Communications: The increasing diversity of today’s workforce brings a multitude of languages and customs, thus staff should be able to be very good in both written and verbal communication.

Computer skills: Computer skills are becoming essential for conducting administrative and office tasks. Within this era of technological advancement, computer skills are very essential for almost of departments within an organization.

Customer service: Increased competition in the current global marketplace makes it critical that employees understand and meet the requirements of customers. The firm that stands out from the crowd is that firm that puts its customers first before almost every other goal. Then the need to always train staff on customer support.

Diversity: This includes explanation about people as well as their different perspectives and views, and just how this is often handled.

Ethics: You will find divergent ethics in different firms. Some firms attach more importance to certain issues like moral, work period, lateness etc than other conditions. Today’s society has increasing expectations about corporate social responsibility. Also, today’s diverse workforce brings a multitude of values and morals towards the workplace. This calls for the requirement for staff to be reminded of those always through training and development.

Human relations: The increased stresses of today’s workplace may include misunderstandings and conflict. Are you interested in phoenix training? See our site for great opportunity!
About the Author

At Phoenix, we strongly think that every course we deliver must get people to better at what they do. This simple philosophy helps to ensure that participants will always return to use additional skills & techniques and, most importantly, the confidence to actually put them into practice. I’m Robin and I will gladly write any tips I understand to help you!